Refund Policy – Goodflower
At Goodflower, we take pride in providing premium hemp-derived products and outstanding customer service. Because our products contain cannabinoids (such as THCA and CBD), all sales are considered final once an order has been processed, shipped, or delivered. However, we want you to be completely satisfied with your experience and will review refund or replacement requests on a case-by-case basis.
1. Order Issues or Damaged Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@goodflower.cc with your order number and clear photos of the issue. We’ll gladly review your request and may issue a replacement or partial refund if the problem is verified.
2. Returns & Exchanges
Due to product safety and compliance regulations, we cannot accept returns or exchanges of opened or used products. Unopened and unused items may be eligible for return at our discretion, provided you contact us within 7 days of receipt. Customers are responsible for return shipping costs unless the return is due to an error on our part.
3. Refund Eligibility
Refunds (if approved) will be issued to the original payment method used for the order. Please allow 3–10 business days for the credit to appear after approval. Refunds will not be issued for:
- Customer errors (e.g., entering an incorrect shipping address)
- Lost or stolen packages after confirmed delivery
- Delays caused by carriers, weather, or customs holds
4. Policy Changes
Goodflower reserves the right to update prices, shipping rates, and refund terms at any time without prior notice. Updates will apply to future orders only.
5. Contact Us
If you believe you were billed incorrectly or have a question about your order, please contact us at info@goodflower.cc. Our team reviews each inquiry carefully to ensure fair and prompt resolution.