FAQ
For any questions not listed, send us an email
Ordering & Products
Are these THCA or CBD products?
What’s the minimum age requirement to order?
Do I need a medical card to order from you?
How do I place an order?
How do I know this is legit?
We totally get it—online shopping can be a bit nerve-wracking. But rest assured, we’re the real deal! Here’s why you can trust us:
- Positive Reviews: We have countless glowing reviews from satisfied customers who love our THCA and CBD products.
- Secure Website: Our site uses advanced encryption and security protocols to protect your information.
- Transparency: We provide clear details and lab-tested information for all our products, so you know exactly what you’re getting.
- Customer Support: Our friendly team is always here to help with any questions or concerns. Reach out anytime!
- Reputation: We’ve built a strong track record for quality, trust, and reliability in the hemp industry.
Your trust means everything to us, and we’re committed to providing a safe, transparent, and stress-free shopping experience every step of the way!
Shipping & Delivery
What states do you ship to?
We ship to all 50 states. All products are hemp-derived and federally compliant under the 2018 Farm Bill. Just make sure to use a valid shipping address at checkout.
What are your shipping fees?
Good news! Spend over $125 (after discounts and coupons) and enjoy free shipping on your THCA and CBD favorites! Orders under $125 ship for a $15.00 flat rate. Simple, transparent, and fair—just the way we like it!
How long does shipping take?
Countdown to excitement! Orders typically arrive within 1–4 business days after shipping. While most deliveries are quick, occasional delays due to weather or logistics may occur. If you’re in a remote area, please allow a few extra days for your package to reach you.
Note: We do our best to ship fast, but delivery times depend on USPS. We appreciate your patience and understanding!
Which shipping carrier?
Shipping with the best! We partner with USPS using Priority Mail to ensure your THCA and CBD products arrive quickly and securely. Reliability and speed—every time.
Do you offer discreet packaging and delivery?
Stealth mode: activated! All orders are shipped in discreet, smell-proof packaging for your privacy and peace of mind.
- Your products are first sealed in a ziplock bag for freshness.
- Then vacuum-sealed to lock in aroma and quality.
- Finally, packaged in a plain, unmarked box with a simple label—no branding or hints of what’s inside.
Enjoy your order with total confidence—no smells, no worries, just surprise and satisfaction!
How do I track my order?
Exciting times ahead! After placing your order, you’ll receive a confirmation email with your tracking number. Click the link in that email to follow your package’s journey in real time.
Why doesn’t my tracking number work? Don’t worry! USPS sometimes takes 1–2 business days to update their system. Double-check that you entered the tracking number correctly, and if it still doesn’t show up, contact us—we’ll help you track it down!
My package says delivered, but I haven’t received it—what now?
Delivery déjà vu? If your tracking shows “Delivered” but there’s no package yet, don’t panic! Sometimes USPS scans a parcel a little early. Please wait up to 2 business days after the delivery notice—packages often arrive shortly after.
If your order still hasn’t arrived after that time, contact our support team here, and we’ll help resolve the issue right away.
What if my order arrives damaged?
Please inspect your package as soon as it arrives. If you notice any damage or incorrect items, don’t worry—just email our friendly customer support team at info@goodflower.cc with clear photos of the issue. We’ll step in quickly to make it right. 💪🌟
